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Lecture Notes in Business Information ProcessingVolume 190, 2014, Pages 366-38415th International Conference on Enterprise Information Systems, ICEIS 2013; Angers; France; 4 July 2013 through 7 July 2013; Code 116849

Cloud-based collaborative business services provision(Conference Paper)

  • aUNINOVA, FCT, Universidade Nova de Lisboa, Campus de Caparica, Monte Caparica, 2829-516, Portugal
  • bInformatics Institute, University of Amsterdam, Science Park 904, Amsterdam, XH 1098, Netherlands

Abstract

The notion of service-enhanced product, representing the association of services to manufactured products, offers an important mechanism for value creation and product differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Provision of suitable services in this context typically requires collaboration among multiple stakeholders. Furthermore, the involvement of the customer is not limited to service consumption but rather includes contributions to new services design and configuration. In response to these requirements, this paper contributes to the clarification of concepts and definition of a framework for collaborative business services design (co-creation) and delivery. At the base of the framework, a cloud-based collaboration platform supports the establishment and operation of the involved enterprise networks. Application examples are given for the solar energy sector. © Springer International Publishing Switzerland 2014.

Author keywords

Business servicesCollaborative networksService co-creationService-enhanced products

Indexed keywords

Engineering controlled terms:Complex networksSolar energy
Engineering uncontrolled termsBusiness serviceCloud based collaborativeCo-creationCollaboration platformsCollaborative networkMultiple stakeholdersProduct differentiationService-enhanced products
Engineering main heading:Information systems
  • ISSN: 18651348
  • ISBN: 978-331909491-5
  • Source Type: Book series
  • Original language: English
  • DOI: 10.1007/978-3-319-09492-2_22
  • Document Type: Conference Paper
  • Volume Editors: Cordeiro J.,Filipe J.,Cordeiro J.,Filipe J.,Maciaszek L.A.,Hammoudi S.,Maciaszek L.A.
  • Sponsors: Institute for Systems and Technologies of Information, Control and Communication
  • Publisher: Springer Verlag

  Camarinha-Matos, L.M.; UNINOVA, FCT, Universidade Nova de Lisboa, Campus de Caparica, Monte Caparica, Portugal
© Copyright 2015 Elsevier B.V., All rights reserved.

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(2017) Industrial Management and Data Systems
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