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International Review of Management and MarketingVolume 6, Issue 1, 2016, Pages 122-127

Assessment of state services quality and availability in the socio-cultural sphere(Article)

  • Terentyeva, I.V.,
  • Starodubtsev, M.P.,
  • Timonin, A.I.,
  • Pugacheva, N.B.,
  • Zykova, N.N.,
  • Lunev, A.N.,
  • Ezhov, S.G.,
  • Starikova, L.D.
  Save all to author list
  • aFederal University, Kazan, Volga Region, Russian Federation
  • bSaint Petersburg Military Institute of Internal Troops of the Ministry of Internal Affairs of the Russian Federation, Saint Petersburg, Russian Federation
  • cKostroma State University Named after N. A. Nekrasov, Kostroma, Russian Federation
  • dKazan State University of Architecture and Engineering, Kazan, Russian Federation
  • eVolga State University of Technology, Yoshkar-Ola, Russian Federation
  • fKazan National Research Technical University Named after A. N. Tupolev, KAI, Kazan, Russian Federation
  • gUral Federal University Named after the First President of Russia B. N. Yeltsin, Yekaterinburg, Russian Federation
  • hRussian State Vocational Pedagogical University, Yekaterinburg, Russian Federation

Abstract

The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: The level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year. © 2016, Econjournals. All rights reserved.

Author keywords

Evaluation of public administrationLevel of state services availabilityLevel of state services qualitySocio-cultural sphereTrust of consumers in service providers
  • ISSN: 21464405
  • Source Type: Journal
  • Original language: English
  • Document Type: Article
  • Publisher: Econjournals


© Copyright 2016 Elsevier B.V., All rights reserved.

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