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Proceedings of the Institution of Civil Engineers: TransportVolume 177, Issue 7, 24 March 2023, Pages 457-466

Estimation of transport service quality using an ordinal priority model(Article)

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  • Department of Traffic Engineering, Faculty of Technical Sciences, University of Novi Sad, Novi Sad, Serbia

Abstract

Service quality in any sector is determined by its users, so their input must be taken into account when evaluating services. This is true for freight transport. However, as transport service quality can only be evaluated after its use and the criteria considered by customers may differ from those deemed relevant by experts, the carrier selection process is very complex. This research was conducted to provide transport service users with a simple decision making mechanism for selecting the optimal freight carrier among multiple alternatives. The model utility was assessed by applying it to a real case and comprehensive sensitivity analysis was conducted to confirm its robustness. © 2024 Emerald Publishing Limited: All rights reserved.

Author keywords

freight transportnumerical methodsordinal priority approachquality controlservice qualitytransport management

Indexed keywords

Engineering controlled terms:Decision makingFreight transportationQuality controlQuality of serviceSensitivity analysis
Engineering uncontrolled termsDecision-making mechanismsFreight carrierFreight transportOrdinal priority approachPriority approachPriority modelService QualitySimple++Transport managementTransport services
Engineering main heading:Numerical methods
GEOBASE Subject Index:consumption behaviordecision makingfreight transportnumerical methodpublic transportquality controlsensitivity analysisservice qualityservice sector

Funding details

Funding sponsor Funding number Acronym
Ministarstvo Prosvete, Nauke i Tehnološkog Razvoja451-03-68/2022-14/200156MPNTR
Ministarstvo Prosvete, Nauke i Tehnološkog RazvojaMPNTR

  • 1

    This research was supported by the Ministry of Education, Science and Technological Development through project no. 451-03-68/2022-14/200156 Innovative Scientific and Artistic Research from the Faculty of Technical Sciences Domain

  • ISSN: 0965092X
  • Source Type: Journal
  • Original language: English
  • DOI: 10.1680/jtran.22.00104
  • Document Type: Article
  • Publisher: ICE Publishing

  Kovačević, T.; Department of Traffic Engineering, Faculty of Technical Sciences, University of Novi Sad, Novi Sad, Serbia;
© Copyright 2024 Elsevier B.V., All rights reserved.

Cited by 5 documents

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Editorial: Looking back to the past promises of a new era
(2024) Proceedings of the Institution of Civil Engineers: Transport
Yalçın, S. , Ayyıldız, E.
Prioritizing freight carrier selection factors with the best worst method
(2024) Central European Journal of Operations Research
Čačić, N. , Blagojević, M. , Šarac, D.
A new approach to comparison of CEP service providers using ordinal priority method
(2024) Cogent Engineering
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